Raving Fans: A Revolutionary Approach to Customer Service
10 €
+ Versand ab 4,50 €
88524 Baden-Württemberg - Uttenweiler
31.03.2024
- Art Sachbücher
- Zustand Sehr Gut
Beschreibung
Englisch Ausgabe von Kenneth Blanchard (Autor), Sheldon Bowles (Autor); 1993.
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
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